Privacy Policy

Who we are

Get London Transfer is the data controller for personal information you provide through our website, booking forms and phone calls. We are registered with the Information Commissioner's Office (ICO).

What we collect

• Name, phone, email — to confirm and operate the booking
• Pickup & drop-off addresses — to dispatch the driver
• Flight number — to track your inbound flight
• Payment information — processed by Stripe; we never store full card details
• Vehicle preference, child-seat needs, accessibility — to fulfil the booking

How we use it

• Operate your transfer (route the driver, contact you with updates)
• Process payment
• Send booking confirmations and pre-pickup notifications
• Comply with TfL regulatory requirements (passenger logs)
• Respond to enquiries and customer-service questions

How long we keep it

Booking records: 6 years (HMRC requirement). Marketing data: only with your opt-in consent, withdrawable at any time. Lost-property records: 30 days.

Who we share with

• Drivers fulfilling your booking — name & pickup details only
• Stripe (payment processor)
• Flight tracking provider (flight number only)
• HMRC / TfL where legally required

We never sell your data.

Your rights (UK GDPR)

• Access — request a copy of what we hold on you
• Correction — fix inaccurate data
• Erasure — delete your data (subject to HMRC retention)
• Restriction — limit what we do with your data
• Portability — get your data in a transferable format
• Object — opt out of marketing

To exercise any of these rights, email info@getlondontransfer.com.

Cookies

We use minimal cookies — essential session cookies for the booking form, and Google Analytics for aggregate website usage (anonymised). No advertising cookies.

Complaints

If you're unhappy with how we've handled your data, you can complain to the ICO at ico.org.uk or call 0303 123 1113.